Where can I get technical information on the Bosch eBike System?
Your bicycle dealer can provide you technical information about the Bosch system.
Or have a look at our download area:
Does Bosch offer eBikes as well?
Bosch is a eBike System manufacturer and works with well-known bicycle brands. Bosch does not manufacture own eBikes.
Where do you produce?
The Bosch eBike System is being produced in Europe.
What cruising range is possible?
The cruising range depends on different variants. It varies also depending on choice of modus and assistance level.
Do you plan to offer a speed version (45 km/h), too?
We are planning to offer such a variant for model year 2012.
Is it possible to buy a retrofit kit of the Bosch eBike System?
No. We don't offer a retrofit kit of the Bosch eBike System.
How long does it take to charge the Battery?
2,5 h for 100%, 1h for 50%.
When and how does Bosch offer IBD trainings?
Trainings regarding eBikes will be done by the eBike manufacturer directly. Bosch offers IBD trainings regarding the system components, for the introductionary season started in January. We offer detailed trainings to our system for IBDs in Europe as well. Contact the service hotline for further trainings.
Is a hotline available?
Starting in March 2011 a hotline for IBDs and manufacturers is available, it will be offered in cooperation with our service partner Magura. The Hotline informs about:
* questions around the Bosch eBike System
- spare part orders
- guarantee-case acceptance
- information regarding recycling
- workshops and training dates
End customers will be supported by IBDs directly.
How and when to buy spare parts for the Bosch eBike System?
Spare parts can be ordered via the IBD only. The IBD can order via mail, fax, hotline or webshop at Magura. The spare parts will then be delivered directly by Bosch to the IBD (exception: Norway and Suisse, Magura delivers directly).
Is there a manual for repairs?
The Bosch eBike System components are being sent to and exchanged by the fast and competent Bosch Service Center. Of course you can order missing screws as a spare part.
Detailed manuals for assembly and disassembly of the system or its components will be provided by Bosch for dealers directly.
Where to find spare part price lists?
This information for bicycle dealers is available via the Bosch eBike Servcie Hotline as well.
What kind of guarantee do you give for the Bosch eBike System?
The guarantee for the Bosch eBike System components is 2 years when there’s a material or manufacturing defect. For the Battery Pack we guarantee two years for a minimum of 500 full loading cycles or 70% of the nominal capacity.
Being a dealer, whom to ask regarding diagnosis of system and error codes?
For all questions regarding system and diagnosis you can call the Bosch eBike Service Hotline, available now (from March 2011).
Is it possible to get a diagnosis tool for the Bosch eBike System?
IBDs can, if they received a certificate, having visited a training, buy a diagnosis-tool. This tool enables to read out diagnosis information and system data (such as loading cycles and battery capacity).
What's the lead time for spare parts?
Within Europe (A Benelux, CH, DK, ES, F, FI, I, NO, SE, UK) the lead time for spare part deliveries are 2-3 days.
I would like to order 1-2 systems. When is this possible?
The manufacturers that start in 2011 will offer eBikes with Bosch drive starting March 2011.
Please contact the bicycle dealer directly.
Is it possible to lease or rent the eBikes?
We don’t offer eBikes, the system only. Please contact the bicycle dealer regarding this kind of question.
Is it possible to receive a price reductions when intending to buy a fleet?
Regarding these kind of questions please contact the bicycle manufacturer or dealer directly.
Which brands offer eBikes equipped with the Bosch eBike System?
Our bike customers/the brands are: Cannondale, Centurion, Merida, Scott, Stevens, KTM, Hercules, Rotwild, Panther, Göricke, Victoria, Helkama, Haibike, Kreidler, VSF Fahrradmanufaktur, Cresta, Ibex, Rotwild, Zemo.
Please have look here as well:
When is a dealer overview available?
The dealer register is currently under progress and will be published on www.bosch-ebike.de as soon as possible.
Where do I get prices for the Bosch eBike System?
Prices for eBikes with the Bosch System are available at the your bicycle dealer.
Where can I meet Bosch at fairs?
Bosch participates on bicycles fairs. Please refer to the schedule on this website.
